You Aren't Really Talking to Anyone, Are You?

I had to make a trip into Walmart this past Thursday. I had weighed my options, and it was go in or starve. Starving was making a pretty good case until it got outvoted by my stomach. I know, I could have gone into another store, but they were close and sometimes the devil you know is better than the devil you don't know. I had called ahead to explain that I had new checks that were not preprinted, but that I had tons of ID and and a credit card to secure the check. I know for a fact that Walmart does this, I have seen it done. I was told to come on in, they would take care of me. I got there, and waited for the conversation between the CSM and her friend to stop. It didn't look like there was a break in the clouds-so to speak- so I interrupted with an "excuse me." I got the blank look reserved for those with low intelligence and people who don't like to be interrupted with their job. I explained that I had called ahead and been told it would be okay. This model of customer service exchanged a look with her friend and told me it wasn't possible, without bothering to even stop and look at me. I asked to speak with a memeber of management. She asked me why! Iexplained that I wasn't satisfied, and wanted someone who was in charge of her to talk to me. After dragging her feet and trying to put me off, she finally went over to the phone and pretended to call someone. Why would you use a phone when you could ask a member of management to call you at any extension with that walkie-talkie thing that you carry around. After pretending to talk to someone-she just walked away! After waiting for 10 minutes, I went home and called the store. I got an assistant manager who apologized, explained the policy, and hung up. I called right back. You can guess what she did again. Then I called 1.800.WALMART and was told that if I wanted to return to that Walmart, they had a giftcard for my trouble. The CSM in question was glaring at me the way that only a person who has just been chewed on can glare, and I picked up my gift card and left. I'll have to forget how crappy the service is before I use it. It may take a while. So, if I have given you any ideas on dealing with your crappy Walmart experience, you can thank me later.