I was given one of those full mouth toothbrushes for Christmas. I bet it would be great if it had come with the charger base. When I told my friend that gave it to me about the problem, I wrongly assumed that I could simply get the missing part.
Foolish girl.
After finally tracking down the company, there is a phone number. Not a toll free one of course. Don't waste your time, it's a prerecorded message that tells you to go to their website. From there, you'll be directed to an eventual human being. I left a message, not expecting to hear anything from them.
Surprisingly they returned the call, for all of the good it did.
When she called, which to her credit was quick, she asked for a picture of the unit and the missing piece. Again, how do I send a picture? Where do I send the picture? No answers to any of that, but they do keep trying to sell me foaming toothpaste for a toothbrush that won't work without the missing part. You get the picture.
So then I get the speel that they have to have the pictures so I stop what I'm doing and get the toothbrush and send the picture. Hold on to your hats. The pictures weren't clear enough. Who thinks it was just a reach around to give themselves an excuse to ignore me? Yeah, me too.
So then, the stupid instant site keeps trying to sell me crap. Yep. Because nothing instills faith in your product like trying to upsell me when what I already have doesn't work. Too many excuses and zero accountability.
Run, don't walk from Auto Brush. It's a great idea, they just have horrendous execution.
Here's a tip: hire human beings to answer your phones and man your websites.
You'll thank me later.
Update#1 I just got a message asking me to send video-video!!- of it working so they can see what the problem is. 1) now I have to find a way to film this?? 2) how can I do that WHEN THEY DIDN'T SEND A CHARGER???
Update#2 I just got off the phone with the person who sold it. Now she is claiming that many people sell this crappy item so she is NOT going to send the charger because I called more than once. You can ask why calling more than once means it's bad, maybe she'll have a better answer than saying ma'am-"I'm not the only one that sells this." Her number is 209-553-8254 good luck
