Friday, November 14, 2008

This Just IN

Are you no longer working for that Great Big Ball of Retail Fun known as Walmart? Did your employment end through no fault of your own? Have you tried to file for your unemployment benefits? Are you holding your breath? If you answered yes to that last one, for goodness sake-stop!! You will be passed out or brain damaged long before this battle is over. For cost cutting reasons, the biggest retail giant in the world likes to fight every claim for unemployment benefits tooth and nail. They even have associates whose job is to go to court to fight these claims for them. That must be a job that makes you feel great at the end of the day, isn't it? I am certain that there are those people who are simply trying to milk the system for their extra time off with pay,however, I cannot believe the percentage of claims that Walmart fights is all because of lazy folks who don't really want to work. I find that it stretches the imagination to think that every person who files for unemployment is simply trying to get one over on Walmart. But I imagine that that is how they got to be the retail behemoth that they are, don't you? I guess taking care of the customers and the associates and making a profit just wasn't doable. So who got cut out of the loop-so to speak? Well, at first glance, it would appear that the associates are the one to get it. But how long before that trickles down to affect the customers? Will the customer get taken care of if the turnover rate in a store is so high that associates aren't in their jobs for any length of time? Will it affect sales (eventually) if customers aren't satisfied with the service that they are given? In a nut shell:yes. How can any industry expect to stay in business and treat the customer or it's employees so shabbily? The answer is that they can't. Sam Walton said to take care of the customer the way that you would want to be taken care of. It would seem that the folks in Bentonville may have forgotten this pearl of wisdom from the founder. If they want to send me an email, I'd be glad to send them a refresher course on Sam Walton's philosophies. I might even loan them a copy of a book or two. If they would take the time to reread them, I'll just bet that they would thank me later.

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