Respect for the Individual?

As any poor soul who has experienced a Walmart orientation can tell you, one of the first bits that they drill into you is the cornerstone beliefs of Sam Walton. The first one of those cornerstones is RESPECT FOR THE INDIVIDUAL. That sounds fantastic when you look at it, doesn't it? If one didn't know any better, they would be inclined to believe that Walmart is a company that truly, deeply cares, not just for the customer, but for the associates, as well. As they say, it sounds good on paper, doesn't it? I had an interesting conversation with Jenny, a former Walmart customer who needed an electric cart to get around the store. Jenny was told that she"would just have to wait" and would get one when they had another one to give her. The problem with that, Jenny only has one leg. For her to shop at all requires an electric cart; to maneuver through the super center on her own would be exhausting. So Jenny left the supercenter in question and shopped a different chain store. At this store, they not only gave her the cart she needed, but a floor worker actually walked to aisles with her to reach the things that she couldn't! There's a phrase for that kind of service, I think it might even be respect for the individual, what do you think? In posts past I have spoken about the problems at various Walmarts. None of them compare to something as blatant as this. A person who had a physical handicap should not be made to feel less important, in my opinion. That person definitely should not be made to feel like a second class customer,ever. I don't understand how customer service can break down to the point that something like this could even happen, but then what do I know? I wouldn't be surprised if Jenny isn't a whole lot happier with her grocery store now. I've said this before, but I'll keep repeating it, I suppose. Think about what the price really is on that deal you just got from the world's biggest retailer. The price might be higher than you realize. You'll thank me later.