Wednesday, January 14, 2009

Pack Those Bags, We Sell Garbage Bags For That

I got a very funny email from a cashier named Deanna, today. Deanna has been with Walmart for over 17 years and she looks forward to retiring from there someday. Deanna is 64 years old, and would like to be able to make it to 20 years. She thinks that is a nice round number to call it quits. Deanna doesn't know if she will make it to twenty years if she has many more days like the one she had today. She was working her usual shift, she is one of those blessed individuals who only have to work days for the company that cares. She was working through her line of customers when the manager on the front end asked her to turn off her light and come see her at the podium. When Deanna got to the podium, this is what the manager told her," I notice that you aren't filling the bags as full as they will hold. Try to be more careful and make sure that you are filling each bag with the most that it will hold. Some of these people want us to half fill the bags so that they can use our bags for trash later. We sell garbage bags for that." Deanna tried to explain that many of her customers were getting up there in years and simply couldn't carry heavy bags. That fell on deaf ears. So Deanna went back to her register, seething. She tried filling the bags a little fuller, but she noticed that then she couldn't lift them well. Deanna went back to filling the bags the way she always has, for over 17 years and she just hopes that this new assistant manager doesn't notice. How much can one of those plastic bags cost Walmart? 3/4 of a penny? A penny at most? Didn't they spend more money fussing at her to fill the bags that the cost of the bag? It's just one more thing to add to the list of things I will never understand about a company that seems set on nickle and dime-ing itself to death. If I get an update on the saga of saving money one penny at a time; I'll let you know and you can thank me later.

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