1-800-WALMART

Have you had a problem at your friendly neighborhood Walmart? Did someone in the store help you with your problem, or did you leave there even angrier than when you went in? I am going to guess that this has happened to almost everyone at some point or another. The customer service in a Walmart can be absolutely atrocious. Many times you will encounter the deadly combination I like to call willful ignorance. What is willful ignorance you may ask? Well, I'm here to explain it for you. Willful ignorance is when you run in to an employee at the retail giant- with- a- heart and that employee has absolutely no interest in helping you what so ever!! The first time that you encounter willful ignorance, you may not even realize that that is what it is. You may think that you just ran into someone who isn't that particularly bright. Wrong. A willfully ignorant person will offer you no help at all, and they are not the least bit apologetic for it, either. Nope, not one bit. A WI will also treat you as though you are a nuisance to them, and getting in the way of the real work that they have to do. It escapes them that you, the customer, are in fact the only reason that they have a job. Remember, they are willfully ignorant. There is only one known cure for the willfully ignorant that I have seen. The cure is to call 1.800.walmart and pitch a fit. Start by asking to have the District Manager call you. The District Managers have a very good life within the confines of Walmart, inc. You may have to call more than once, but be patient, you will hear from them. The next thing that you will have to do is be prepared to make a fuss about what happened to you while you were shopping. Do not let the Manager get off with simply saying "Thank you for bringing this to our attention. " Demand to know what he or she is going to do to make it right. And if you get any resistance from the District Manager, don't be afraid to go up to the Regional Manager. One word of advise though, do it straight away. Try to be the first one to the Regional Manager, so that you can explain your side of the problem first. If the District Manager gets their first, he is going to do everything he can to paint you as a malcontent. But don't take no for an answer. If the Regional Manager won't help you, he has a boss also. Just keep dialing, eventually you will find someone who will help you. Good luck, and you can thank me later.